Privacy Policy

Last updated: 31 March 2025

We at ChatBestie ("we," "our," "us") value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our web application (“Service”). Please read this Privacy Policy carefully. By accessing or using the Service, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you sign up or use the Service:

• Account Details: Name, email address, username, and password.
• Authentication Data: Information from third-party login providers (if applicable).
• Payment Information: Billing address and payment method for subscriptions (processed securely via third-party payment processors).

1.2 Usage Data

We may collect information on how you interact with the Service, including:

• Your usage patterns, such as prompts submitted and responses received.
• Session timestamps and device identifiers (browser type, IP address, etc.).

1.3 Chat Data

Since the Service is a wellness chatbot, we may collect:

• Chat interactions, including the prompts you submit and the responses provided by the chatbot.

1.4 Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to:

• Remember your login session.
• Track app usage and user behavior to improve our Service.

2. How We Use Your Information

We use your information for the following purposes:

• Account Creation and Management: To create, verify, and manage your account.
• Service Personalization: To tailor chatbot interactions based on user preferences and selected personas (e.g., father figure persona).
• Customer Support: To provide assistance and respond to inquiries.
• Service Improvements: To analyze app performance and improve our features and user experience.
• Billing and Payments: To process subscriptions and paid plan transactions.
• Analytics and Monitoring: For HR or admin dashboards, providing insights into user engagement trends and patterns.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following ways:

3.1 With Third-Party Service Providers

We may share your data with trusted third-party service providers for:

• Hosting and Data Storage: Cloud service providers that store your data securely.
• Payment Processing: Third-party payment processors (e.g., Stripe or PayPal).
• Analytics: To help analyze usage trends and app performance.

3.2 Compliance with Legal Obligations

We may disclose your information if required by law or in response to valid legal requests.

4. Data Security

We implement appropriate technical and organizational measures to protect your data. These include:

• Secure data transmission (SSL/TLS encryption).
• Secure storage and access control.
• Regular security reviews and vulnerability assessments.

However, no system is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to access and update your personal information through your account settings.

5.2 Deletion Request

You may request the deletion of your account and associated data by contacting us at david.wongso@davehunt-international.com.

5.3 Opt-Out

You may opt-out of receiving marketing communications or adjust cookie preferences through the app’s settings.

6. Data Retention

We retain your personal data for as long as needed to provide the Service or as required by law. Chat interactions may be stored for analytical purposes or to improve user experience but are deleted after [insert timeframe].

7. Children’s Privacy

The Service is not intended for users under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children.

8. International Data Transfers

If you access the Service outside of Indonesia, your data may be transferred to servers in other countries where data protection laws may differ from your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: david.wongso@davehunt-international.com
• Address: Fontana Office Tower, 50th Floor, Unit BF-E2. Mansion Bougenville, Jl.Trembesi, Jakarta 14410
• Phone: +62 8118193001